Christmas Theme 15oz Mug
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Enjoy your favourite holiday beverage in the Teddy Bear Christmas 15oz Mug, designed to hold a generous 15 ounces. Crafted for both comfort and festivity, this mug features a charming teddy bear motif that brings warmth and joy to your Christmas celebrations. Its ample capacity makes it ideal for coffee, tea, or hot chocolate, enhancing your seasonal moments with both style and practicality.
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Shipping & Returns
Shipping & Returns
At Ola Creations Australia, we prioritize the timely and efficient delivery of our personalized accessories. Understanding the significance of shipping in the customer experience, we have established a comprehensive shipping policy to ensure clarity and satisfaction.
All orders are processed within 1-3 business days. During peak seasons or promotional events, processing times may extend slightly. Once your order is processed, you will receive a confirmation email containing tracking information, allowing you to monitor the status of your shipment.
We offer various shipping options to cater to different needs. Standard shipping typically takes 5-10 business days, while express shipping options may reduce delivery time to 1-3 business days, depending on your location. It is important to note that delivery times may vary based on external factors such as weather conditions, public holidays, and postal service delays.
Shipping costs are calculated at checkout based on the weight of the items and the destination. For orders exceeding a certain threshold, we may offer complimentary shipping as an incentive to our customers. This threshold is subject to change based on promotional campaigns.
We currently ship within Australia and internationally. For international orders, customers should be aware that additional customs duties and taxes may apply, which are the responsibility of the recipient. It is advisable to check with local customs regulations to understand any potential charges prior to placing an order.
In the event that a package is lost or damaged during transit, customers are encouraged to contact us immediately. We will work with the shipping carrier to resolve the issue promptly. However, it is essential to report any shipping discrepancies within 14 days of the expected delivery date to ensure a timely resolution.
For any inquiries regarding shipping, please do not hesitate to reach out to our customer service team. We are committed to providing assistance and ensuring a smooth shipping experience for all our customers.
